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A community manager for your masjid, without the hire.

Somebody has to send the newsletter, keep the events current, post, reply and answer the questions, every week. A dedicated account rep with more than ten years of community building does it on Ummah, in your voice, on your own account, with a report every month.

Book a callSee what is included
What it costs

Less than a part-time hire, and it starts next month.

Two monthly tiers on the Advanced plan, and a bundle that adds event management and the plan itself.

Essentials
$750a month, on the Advanced plan

The weekly rhythm your community should already have: a newsletter that goes out, events that are always current, and someone answering.

  • One newsletter a week, written and sent from your account
  • Events created and kept current, with reminders
  • Three posts a week on your feed
  • Replies to member posts and questions within a business day
  • Up to four broadcasts a month by email, push or text
  • Up to two forms a month, built and wired to your members
  • An engagement report every month
FullRecommended
$1,000a month, on the Advanced plan

Everything in Essentials, plus the daily work that turns a page people follow into a community people take part in.

  • Everything in Essentials
  • Same-day replies and daily engagement on the feed
  • Groups and committees set up and moderated as you need them
  • A welcome to every new member
  • Ramadan, Eid and seasonal campaigns planned a month ahead
  • Unlimited broadcasts, forms and announcements
  • Program and fundraising campaign promotion
  • A quarterly planning call with your board
Community + Events
$2,000a month, Advanced plan included, twelve-month term

The Full tier, every event set up and promoted, one fully managed event each quarter, and the Advanced plan itself in the price.

  • Everything in Full
  • Every event set up and promoted, all year
  • One fully managed event each quarter
  • The Advanced plan included: 0% platform fee, kiosk, TV displays, website
  • One invoice, one team, one account

Three-month minimum on Essentials and Full, then month to month with thirty days notice. Engagement takes a quarter to show, and you should decide from the numbers in the monthly report, not from a feeling. Community + Events runs on a twelve-month term with the Advanced plan included. The Advanced plan is required on every tier because a staff login and the audit log are how we work on your account without your admin password.

What you get

What a community manager does, done.

Every week

  • The newsletter, written in your voice and sent to your members
  • New events created, old ones closed, reminders scheduled
  • Posts on your feed: announcements, program highlights, reminders, Jumu’ah notes
  • Replies to member posts, questions and dua requests

Every month

  • Broadcasts by email, push or text for the things that cannot wait
  • Forms built and connected: volunteer sign-ups, feedback, registrations
  • Groups and committees opened, tidied or closed as the community changes
  • A report with real numbers: members joined, active members, posts and replies, registrations

Always

  • A dedicated account rep with 10+ years of community building experience
  • Your voice, from a voice sheet you approve in the first week
  • Religious questions routed to your imam, never answered by us
  • Everything done from a staff login on your account, in your audit log
On your feed

Posts and replies happen where your members already are

Your Community Portal has a moderated feed, announcements by email, push and text, events with reminders, and groups. We use all of it from a staff login on your account. Members see your organization, not an agency, and when they reply, someone answers.

  • Announcements to everyone, a role or a tagged group, by email, push and text
  • A moderated feed where posts and dua requests get a reply
  • Events with registration, reminders and the prayer time on the page
  • Groups and committees with their own members and posts
See the community feed
The community feed in the Community Portal: posts, upcoming events, top communicators and top keywords in one scroll.
Every staff action is logged.
On your account

Every action we take is in your audit log

We never hold your admin password. You grant a staff role with the permissions you choose, and every post, send and edit is logged under our name. Revoke the login and we are out the same minute. Your members, your data and your account stay yours.

  • A staff role you define, down to the checkbox
  • An audit log of every action, by whom and when
  • Access you can revoke at any time
  • Member data never leaves your organization
See staff roles
How we work

In your voice, within your lines.

Your account, your data

We work from a staff login on your Community Portal that you grant and can revoke at any time. Every post, reply and send is in your audit log under our name. Nothing moves off your account, and your members never become ours.

Your voice

In the first week we write a one-page voice sheet from how your board, your imam and your announcements already sound. You approve it, and nothing goes out that your admin would not say. Arabic terms, honorifics and spellings follow your house style, not ours.

Religious questions go to your imam

We do not answer a fiqh question, ever. When one comes in we acknowledge it, route it to whoever you name, and post the answer only when they give it. The same goes for anything about a dispute inside the community.

What we will not post

Politics, fundraising for causes you have not approved, anything we cannot verify, and commentary on observances your community does not keep. We do not run your WhatsApp groups and we do not post to personal accounts.

What we need from you

This works when we work together.

We can run the room. We cannot fill it alone. In the first quarter your community needs to hear from you that Ummah is where things happen now, and we need access without blockers. Everything stays on your account.

  • A staff login on your Community Portal, which is why the Advanced plan is required
  • One named contact who answers us within two business days
  • Your event calendar, program list and the announcements you already send, so we start from what is true
  • An introduction to the community in the first month: we draft it, you send it or we send it from you
  • Your help marketing Ummah to your own members in the first quarter: the join link in the Friday announcement, a QR code at the door, the app on your TV display
How it starts

Five steps, and the first newsletter goes out in week two.

  1. 01

    Discovery call

    We learn how your community runs today: who announces what, where members actually look, and what has gone quiet.

    Your call
  2. 02

    Access and the voice sheet

    You grant a staff login and approve a one-page voice sheet and the posting rules. Nothing is posted until you have.

    Your call
  3. 03

    Launch month

    We load your events, set up groups, send the first newsletter and run the welcome campaign. You send the Friday announcement that tells the community where to find all of it.

    We do this
  4. 04

    Every week

    The newsletter goes out, events stay current, posts go up, questions get answered. You see the weekly plan before it runs if you want to, or pull anything within the hour if you would rather we just run.

    We do this
  5. 05

    The monthly report and the quarterly review

    Real numbers from your Portal every month. After the first quarter you decide whether to carry on, month to month from then.

    Your call

Community management FAQs

The questions every board asks before they hand over the keys.

A dedicated account rep with more than ten years of community building experience, named to you at kickoff and the same person every week. They work inside your Community Portal with the tools our own team uses to run Ummah. We take on five communities at a time per rep, so each one gets daily attention. If we are full we will tell you and put you on the list rather than stretch.
Yes. Staff accounts, roles and the audit log are Advanced features, and that is how we work on your account without ever holding your admin password. On the Community + Events tier the Advanced plan is included in the price. On Essentials and Full it is billed as usual, $75 a month on a twelve-month term. See pricing.
Because engagement takes a quarter to show. The first month is set-up and introductions, the second is when replies and registrations start to move, and by the third there is a trend worth reading. You get the numbers every month and a review at the end of the quarter, and you decide from the numbers, not from a feeling. After that it is month to month with thirty days notice.
Your choice, set on the discovery call. Some boards want to see the weekly plan on Monday and approve it. Others would rather we run and they pull anything they do not like, which we do within the hour. Either way the voice sheet and the posting rules are fixed before anything goes out, and religious rulings and politics are never posted under either arrangement.
No. We acknowledge the question, route it to the imam or scholar you name, and post the answer when they give it, attributed to them. The same rule covers anything about a dispute or a decision inside the community: we route it, we do not weigh in.
We post on your Ummah feed and send by email, push and text, where every member gets it and nobody has to scroll past two hundred messages to find the iqama change. We do not run your WhatsApp groups. If you want to move announcements off them, we will help you do it, one Friday at a time.
The monthly report comes from your Portal’s own analytics, not from a slide we made: members joined, active members, posts and replies, event registrations. If a number is flat we say so and say what we are changing. See what the analytics track.
The website build is already included on Basic and Advanced, see branded website. Because it reads prayer times, events and campaigns from your Portal, keeping those current is part of this service. Page text and photos still change on request.
That is the Community + Events tier: the Full service, every event set up and promoted, one fully managed event each quarter, and the Advanced plan included, for $2,000 a month on a twelve-month term. Or buy event management per event, see event management.
Five communities at a time

Start with a call. We will tell you honestly whether your community needs this.

If a volunteer and the Portal already keep up, we will say so. If the newsletter has not gone out since Ramadan and the feed is quiet, we will show you what the first quarter looks like.

Book a callSee event management